McLeod Health Achieves Healthgrades 2019 Outstanding Patient Experience Award

Staff Report From Florence CEO

Wednesday, May 15th, 2019

McLeod Regional Medical Center announced that it achieved the Healthgrades 2019 Outstanding Patient Experience Award. This distinction recognizes McLeod Health – McLeod Regional Medical Center as being among the Top 10 percent of hospitals nationwide for patient experience for a third consecutive year (2017 – 2019), according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers, based on their patients’ responses, to achieve this distinction.

“Today’s consumers want quality healthcare that is convenient and cost-effective accompanied by a positive patient experience. They know they have a choice in who provides their medical care and which hospital they use. Therefore, they turn to resources like Healthgrades to review hospital and doctor ratings which help them make informed decisions,” said Marie Saleeby, Administrator of McLeod Regional Medical Center. “We are pleased to receive this national recognition based on the leadership of our physicians and the work of the McLeod staff who are actively seeking ways to improve quality for the patients we serve. We will continue on this journey to medical excellence and will strive to bring the highest quality medical care possible to our region.”

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32 question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

“McLeod has been honored nationally for its quality programs by a number of healthcare organizations,” explained Donna Isgett, Senior Vice President of Quality and Safety and McLeod Physician Associates. “We compare ourselves to the nation’s best in receiving measurable results and continuously strive to improve everything that relates to the care of the patient.”

McLeod physicians, staff and teams received additional top honors in 2019 from Healthgrades for Neurosciences, Treatment of Stroke, Cranial Neurosurgery, Total Knee Replacement, Pulmonary Care, Treatment of Chronic Obstructive Pulmonary Disease, Treatment of Pneumonia, and Treatment of Sepsis.